Returns & Refunds

1. Your 14-day return window

You can return loose gemstones, mineral specimens and ready-made jewellery within 14 days of the day you receive them, for any reason. To be accepted, a returned item must be:

• unworn, unused and unaltered, in the condition you received it;
• returned with any certificate, report or documentation that came with it; and
• returned in its original packaging.

2. What cannot be returned

• Custom and commissioned pieces once they are finished (see section 6).
• Items resized, engraved, reset or otherwise altered at your request.
• Items damaged after delivery, or returned without their certificate or documentation.

This does not affect your rights if an item is faulty or not as described (see section 5).

3. How to return an item

• Contact us within 14 days of delivery, with your order number, to tell us you want to return it. We will send you return instructions and the address to send it to.
• Send the item back fully insured for its value, by a tracked and signed-for service. Return shipping is at your cost, and the item remains your responsibility until it reaches us.
• Please do not send anything back before contacting us: unannounced returns can be lost or delayed.

4. Refunds

When your return arrives, we inspect it to confirm it is the same piece we sent and that it is in its original condition. We then refund the price of the item to your original payment method within 10 business days, and email you when we have done so.

The original shipping charge is not refundable, except where the item is faulty or not as described. Customs duties and import taxes are collected by your country's authorities, not by us, so we cannot refund them; you may be able to reclaim them from your customs office.

If a returned item has been altered, damaged or swapped, we will send it back to you at your cost and no refund will be due.

5. Faulty or not as described

If your piece arrives faulty or is materially different from its description or certificate, contact us within 14 days of delivery with photographs. We will pay the return shipping and, as you prefer, repair or replace it, or give you a full refund including the original shipping charge. For parcels damaged in transit, see our Shipping Policy.

6. Custom and commissioned jewellery

• The deposit for a commission is non-refundable.
• You may cancel a commission at any time before the piece is finished, and we will refund any payments you made beyond the deposit.
• A finished piece is made to your specification, so it cannot be returned for a change of mind. If it is faulty, or does not match the design you approved, section 5 applies.

7. Cancelling an order

You can cancel an order at any time before it is dispatched, and we will refund everything you have paid. Contact us as soon as possible with your order number.

8. Contact us

To start a return or ask about a refund, contact us below. These terms sit alongside our Terms & Conditions.